Return & Refund Policy
AppleFrist — Returns, Exchanges & Refunds
At AppleFrist, we want you to feel confident about your purchase. If something isn't right with your order, please contact our customer support team.
1. Return Eligibility
We accept eligible return requests within 30 calendar days of delivery.
To qualify for a standard return:
-
The item must be unused and in its original condition.
-
The item must include original accessories and components.
-
Proof of purchase or an order number is required.
-
The return request must be submitted within 30 days of delivery.
Items that have been damaged through misuse or improper handling may not qualify for a standard return.
Your statutory consumer rights remain unaffected.
2. How to Request a Return
To start a return, please contact:
Include:
-
Your order number
-
Your full name
-
The item you would like to return
-
The reason for the return
-
Photos, if the item is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions.
Please contact us before sending any items back. This helps ensure that your return can be correctly identified and processed.
3. Return Shipping Address
Recipient: AppleFrist — Shenzhen Sixi Technology Co., Ltd.
Address: Room 502, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
Phone: +86 18038177170
This is our designated return address. International returns may involve additional shipping time and costs.
4. Return Shipping Costs
For standard returns due to a change of mind, the customer is responsible for return shipping costs, unless otherwise required by applicable law.
For confirmed defective, damaged, or incorrect items, AppleFrist will arrange an appropriate remedy, including return shipping arrangements where necessary, at no additional cost to the customer.
We recommend using a trackable shipping service for authorized returns.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us as soon as possible with your order number and supporting photos.
After reviewing the issue, we will offer an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.
6. Refund Processing
Once an eligible return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
We aim to initiate approved refunds within 5–10 business days after completing the return review.
Your payment provider may require additional time to reflect the funds in your account.
7. Exchanges
If you would like to exchange an item, please contact us at service@applefrist.com to discuss available options.
Exchange availability depends on product stock and the circumstances of your request.
8. Order Cancellation
Please contact us as soon as possible if you wish to cancel an order.
Orders that have not yet been dispatched may be eligible for cancellation and a full refund.
Once an order has shipped, our standard return process will generally apply, subject to applicable consumer rights.
9. Refunds for Shipping Charges
For standard change-of-mind returns, original shipping charges are generally non-refundable, unless otherwise required by law.
For cancelled orders that have not shipped, or qualifying orders involving our error or a legal entitlement to a full refund, applicable shipping charges will also be refunded.
10. Contact Information
AppleFrist
Shenzhen Sixi Technology Co., Ltd.
Email: service@applefrist.com
Phone: +86 18038177170