Frequently Asked Questions
Frequently Asked Questions
Welcome to the AppleFrist Help Center. Find answers to common questions about shopping, shipping, returns, and our home organization products.
Orders & Payments
1. How do I place an order?
Simply browse our collection, choose your favorite products, select the desired quantity, and click "Add to Cart" or "Buy Now." Follow the checkout instructions to complete your purchase.
2. What currency are your prices listed in?
All prices on our U.S. storefront are displayed in U.S. dollars (USD).
3. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible at service@applefrist.com.
We will do our best to accommodate requests before an order has shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.
4. How do I know my order was successful?
After placing your order, you should receive an order confirmation email at the address provided during checkout.
If you do not see the confirmation email, please check your spam or junk folder and contact us if you need assistance.
Shipping & Delivery
5. Do you ship to the United States?
Yes! AppleFrist currently offers shipping to customers in the United States.
6. How much does shipping cost?
Our standard shipping fee is $7.99 USD per order for eligible U.S. deliveries.
7. How long does delivery take?
Our typical order processing time is 1–3 business days, followed by an estimated shipping transit time of 7–15 business days.
The total estimated time from order placement to delivery is approximately 8–18 business days.
Business days exclude weekends and public holidays.
8. Will I receive a tracking number?
Tracking information will be sent to your email once your order has shipped, when available.
Please allow time for tracking updates to appear after dispatch.
9. What should I do if my package is delayed?
If your package has not arrived within the estimated delivery window, please email service@applefrist.com with your order number.
Our support team will help investigate the delivery status.
10. Where are orders shipped from?
Our fulfillment arrangements may vary depending on product availability and our logistics partners.
Some orders may be dispatched from international fulfillment locations.
Returns & Refunds
11. What is your return policy?
We offer a 30-day return window for eligible products, starting from the delivery date.
Please review our Return & Refund Policy for complete eligibility requirements.
12. How do I return an item?
Email service@applefrist.com with your order number and the reason for your return.
Our support team will provide instructions before you send the item back.
13. Where do I send my return?
Our designated return address is:
AppleFrist — Shenzhen Sixi Technology Co., Ltd.
Room 502, Shouchuang Business Building, No. 5 Longhua Square 3rd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Please contact us before shipping a return package.
14. Do I need to pay for return shipping?
For standard change-of-mind returns, customers are responsible for return shipping costs unless applicable law provides otherwise.
If an item is confirmed defective, damaged, or incorrect, we will arrange an appropriate resolution at no additional cost to you.
15. When will I receive my refund?
Once your eligible return has been received and reviewed, we aim to initiate approved refunds within 5–10 business days.
Additional processing time may be required by your payment provider.
16. What if I receive a damaged or incorrect product?
Please email us at service@applefrist.com with your order number and photos of the issue.
We will review your request and help arrange an appropriate replacement or refund.
Products & Support
17. How do I know if an organizer will fit my cabinet or drawer?
Please review the dimensions listed on the product page and measure your available space carefully before ordering.
18. Do your products require assembly?
Assembly requirements vary by product. Please refer to the individual product description for details.
19. How can I contact customer support?
You can contact our team by email at service@applefrist.com or by phone at +86 18038177170.
20. What if my question isn't answered here?
We're happy to help! Email our customer support team at service@applefrist.com with your question or order number.
Thank you for shopping with AppleFrist!